Reduce No-Shows and Denials with Automated Front Office Platform

Complete front office platform that handles appointment scheduling, insurance eligibility verification, authorization tracking, payment processing, and automated reminders—reducing no-shows and preventing denials within your behavioral health EHR.

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Trusted by behavioral health organizations nationwide:

How Front Office Software Reduces No-Shows & Automates Tasks

Schedule appointments, verify insurance eligibility, track authorizations, collect copays, and send reminders—all from your scheduling interface without switching windows.

Optimize Scheduling

Handle individual, group, IOP/PHP, recurring, and inpatient appointments with 10+ calendar view options. Schedulers book intakes, therapy, and medication management appointments using provider-specified visit type blocks. Configure for centralized scheduling, provider self-booking, or hybrid workflows.

Verify Eligibility Instantly

Real-time insurance eligibility verification reveals mental health benefits, copays, and total and remaining deductibles before appointments. Link authorizations to automatically decrement units at check-in or note sign off, preventing unauthorized services. Proactive batch verification prevents claim denials and coverage surprises.

Automate Payments

Automate copay collection after check-in, batch process payments for today's appointments, or manually collect at the front desk based. Integrated credit card and ACH processing with flexible payment plans accelerates cash flow while eliminating payment delays and reducing time-of-service collection challenges.

Reduce No-Shows

Reduce no-shows with automated SMS, email, and voice appointment reminders tailored to your practice needs. Include telehealth links and preparation instructions when needed. Two-way texting enables instant confirmation or cancellation directly from mobile devices, dramatically improving attendance rates across all services.

The Result

A unified front office system that reduces administrative workload while ensuring smooth client flow from scheduling through check-in–maximizing collections and attendance while maintaining HIPAA compliance.

Essential Front Office Modules for Behavioral Health

10+ calendar views for any booking model, instant eligibility verification, and automated copay collection, authorization tracking, and appointment reminders—complete all front office tasks from one screen.

Scheduling

Comprehensive appointment management for individual, group, recurring, and inpatient scheduling. Supports both centralized scheduling and provider self-scheduling while enabling online client booking. Waitlist management quickly surfaces clients matching cancelled slots by day/time, provider, facility, and service preferences.

Eligibility & Verification

Real-time verification reveals mental health benefits including copays, deductibles, and authorization limits. Rather than calling payers, instantly access coverage details. Daily batch processing proactively identifies coverage terminations, ensuring no check-in surprises or claim denials.

Pre-Authorization Management

Link authorization units to appointments for automatic deduction at scheduling, check-in, check-out, note completion, or claim creation. Real-time tracking prevents unauthorized services with alerts when authorizations near expiration or depletion, ensuring timely reauthorization requests and eliminating denials from exhausted benefits.

Payment Collections

Collect payments automatically or manually, in advance or at check-in. Copays and balances display prominently within scheduler and check-in windows. Accept credit cards, ACH, and payment plans. Pre-visit payment links and stored payment methods maximize collections while speeding up check-in.

Stop juggling multiple systems. Schedule, verify insurance, collect payments, and reduce no-shows—all within your behavioral health EHR. Book a Demo

Appointment Reminders

HIPAA-compliant automated reminders with a fully customizable template. Include telehealth links when needed. Two-way texting enables clients to quickly confirm or cancel appointments directly from their phone, dramatically reducing no-shows across therapy, psychiatric, and group sessions.

Why Behavioral Health Practices Need Integrated Front Office Tools

Automate eligibility verification, prevent no-shows with reminders, enable client self-scheduling, and stop claim denials—freeing staff from manual tasks while maximizing revenue and attendance.

Automated Workflows

Eliminate manual work through automated insurance eligibility verification, authorization tracking, and copay collection at check-in. Staff focus on patient care instead of phone calls to payers.

Appointment Management

Reduce no-shows with automated SMS, email, and voice reminders. Instantly fill cancellations using waitlist matching by provider, location, and service type. Manage group therapy sessions with automated capacity tracking.

Client Self-Service

Enable 24/7 online booking, self-rescheduling, and cancellation from any device. Reduce front desk calls and lobby wait times while improving patient access through digital self-service.

Prevent Claim Denials

Stop revenue loss through real-time eligibility verification, accurate insurance capture, and automatic authorization tracking—ensuring clean claims and preventing write-offs.

Frequently Asked Questions

How does authorization tracking prevent service overages?

Can clients self-schedule therapy and psychiatry appointments?

What prevents denied claims at behavioral health check-in?

How do automated reminders reduce mental health no-shows?

Does this work for small practices and large organizations?