Careers

Head of Professional Services

Vijayawada, Hyderabad
Full Time
Competitive

We're seeking a Head of Professional Services to lead our implementation and solutions teams in India, overseeing the customer journey from onboarding through optimization. You'll manage 20+ specialists who configure, implement, and optimize our EHR platform for US behavioral health practices. This leadership role requires someone who can build scalable service delivery processes, manage complex customer engagements, and drive team performance. You'll work closely with US leadership to align service delivery with company goals while ensuring customer success. Perfect for experienced services leaders who understand enterprise software delivery and can build world-class professional services organizations.

Responsibilities:

Lead teams of implementation specialists and solutions consultants
Develop and optimize service delivery methodologies
Manage resource allocation across multiple customer projects
Establish and track service delivery KPIs and metrics
Handle escalations for complex implementation challenges
Build relationships with key enterprise accounts
Collaborate with sales on scoping new implementations
Create service packages and pricing strategies
Develop training programs for services team
Coordinate with product team on customer requirements
Drive continuous improvement in delivery processes
Manage P&L for professional services
Report to US executive team on services performance
Build partnerships with third-party service providers
Ensure quality standards across all implementations
Plan capacity and hiring based on growth projections

Requirements:

Bachelor’s degree in Business, Technology, or related field
8+ years in professional services with 3+ years leadership
Experience managing 15+ person services teams
Strong understanding of SaaS implementation methodologies
Proven track record of scaling service operations
Excellent stakeholder management skills
Experience with US customers/market
Strong business acumen and P&L management
Data-driven decision-making abilities
Excellent English communication skills
Ability to work with distributed teams

Will be a plus:

Healthcare technology services experience
Knowledge of EHR implementations
Understanding of US healthcare billing
PMP or services certifications
Experience with offshore/onshore delivery models
MBA or advanced degree
Experience building services from scratch
Revenue generation through services

We offer:

Senior leadership compensation package
Opportunity to build services organization
Work with US healthcare market
Performance-based bonuses
Professional development budget
Career growth to executive roles
Flexible work arrangements
Direct report to US leadership