Careers

Solutions Specialist

Vijayawada, Hyderabad
Full Time
Competitive

We're seeking a Solutions Specialist to provide consultative support to existing customers, helping them optimize their use of our behavioral health EHR platform. You'll work with practices to solve complex workflow challenges, configure advanced features, and ensure they're maximizing their ROI. This role goes beyond basic support - you'll analyze practice operations, recommend best practices, and configure sophisticated billing rules, clinical workflows, and reporting solutions. You'll become a trusted advisor to practices, understanding their unique challenges and crafting solutions using our platform's capabilities. Perfect for analytical professionals who enjoy complex problem-solving, building customer relationships, and becoming a product expert.

Responsibilities:

Provide consultative guidance to existing customers on platform optimization
Analyze practice workflows and recommend system configurations
Configure complex billing rules, fee schedules, and payer requirements
Design and implement custom reports and dashboards
Train customers on advanced features and best practices
Solve complex integration and workflow challenges
Conduct periodic business reviews with key accounts
Create custom forms, templates, and assessments
Optimize system performance for large practices
Collaborate with product team on enhancement requests
Document customer-specific configurations and workarounds
Provide expertise on regulatory compliance and billing requirements
Lead webinars on advanced platform features
Mentor junior implementation and support staff

Requirements:

Bachelor’s degree in Business, Healthcare, or related field
3+ years in solutions consulting, implementation, or support
Strong analytical and problem-solving abilities
Excellent English communication and presentation skills
Deep understanding of software configuration
Ability to translate business needs into technical solutions
Experience with complex customer engagements
Strong documentation skills
US hours availability (night shift)
Customer-focused mindset

Will be a plus:

Healthcare industry expertise, especially behavioral health
Knowledge of US billing, insurance, and claims processing
Experience with EHR/Practice Management systems
SQL skills for data analysis
Understanding of HL7/FHIR integration
Project management experience
Business analysis background
Revenue cycle management knowledge

We offer:

Competitive senior-level salary
Night shift allowance
Opportunity to work with key accounts
Professional development budget
Career path to leadership roles
Performance-based bonuses
Work from home flexibility